{"id":3195,"date":"2026-02-24T17:46:20","date_gmt":"2026-02-24T14:46:20","guid":{"rendered":"https:\/\/topexchange.eu\/?page_id=3195"},"modified":"2026-05-27T14:01:17","modified_gmt":"2026-05-27T11:01:17","slug":"gaunamu-skundu-nagrinejimas-2","status":"publish","type":"page","link":"https:\/\/topexchange.eu\/ru\/gaunamu-skundu-nagrinejimas-2\/","title":{"rendered":"\u0415\u0436\u0435\u0434\u043d\u0435\u0432\u043d\u043e \u043c\u044b \u0431\u0443\u0434\u0435\u043c \u0440\u0430\u0434\u044b \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0442\u044c \u0432\u0430\u0441 \u0432 \u044d\u0442\u0438\u0445 \u043f\u0443\u043d\u043a\u0442\u0430\u0445 \u043e\u0431\u043c\u0435\u043d\u0430 \u0432\u0430\u043b\u044e\u0442 \u0438 \u0432\u0430\u043b\u044e\u0442\u043e\u043c\u0430\u0442\u0430\u0445 \u0432 \u0412\u0438\u043b\u044c\u043d\u044e\u0441\u0435, \u041a\u0430\u0443\u043d\u0430\u0441\u0435 \u0438 \u041f\u0430\u043b\u0430\u043d\u0433\u0435"},"content":{"rendered":"
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\u0415\u0436\u0435\u0434\u043d\u0435\u0432\u043d\u043e \u043c\u044b \u0431\u0443\u0434\u0435\u043c \u0440\u0430\u0434\u044b \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0442\u044c \u0432\u0430\u0441 \u0432 \u044d\u0442\u0438\u0445 \u043f\u0443\u043d\u043a\u0442\u0430\u0445 \u043e\u0431\u043c\u0435\u043d\u0430 \u0432\u0430\u043b\u044e\u0442 \u0438 \u0432\u0430\u043b\u044e\u0442\u043e\u043c\u0430\u0442\u0430\u0445 \u0432 \u0412\u0438\u043b\u044c\u043d\u044e\u0441\u0435, \u041a\u0430\u0443\u043d\u0430\u0441\u0435 \u0438 \u041f\u0430\u043b\u0430\u043d\u0433\u0435<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Klientus<\/span> visada stengiam\u0117s aptarnauti profesionaliai ir maloniai. Jei vis d\u0117lto tur\u0117tum\u0117te ka\u017ekoki\u0173 pastab\u0173 ar klausim\u0173, pirmiausiai kvie\u010diame tiesiogiai susiekti su mumis telefonu  +370 675 38883<\/a><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00a0<\/h3><\/div><\/div><\/div><\/div><\/div><\/section>
1.\u00a0 \u00a0 \u00a0 Jei i\u0161kilusi\u0173 nesklandum\u0173 nepavyksta geranori\u0161kai i\u0161spr\u0119sti\u00a0tiesioginio bendravimo b\u016bdu, ra\u0161ytin\u012f skund\u0105 valiutos keityklos operatoriui UAB KONVERSITA, kodas 303451926, Klientas gali pateikti:<\/div>

\u00a0 \u00a0 \u00a0 \u00a0 a) El. pa\u0161tu\u00a0info@konversita.lt<\/a>; \u0161iuo atveju siun\u010diamas skundas turi b\u016bti Kliento pasira\u0161ytas kvalifikuotu elektroniniu para\u0161u,\u00a0<\/p>

\u00a0 \u00a0 \u00a0 \u00a0 b)\u00a0\u00a0Ra\u0161tu, atne\u0161\u0119s skund\u0105 \u012f bet kuri\u0105 TOP\u00a0EXCHANGE\u00a0keitykl\u0105; \u0161iuo atveju Klientas kartu su skundu turi pateikti galiojant\u012f savo asmens tapatyb\u0117s dokument\u0105.\u00a0<\/p>

2.\u00a0\u00a0\u00a0\u00a0\u00a0Skundas pateikiamas lietuvi\u0173 kalba, i\u0161imtinais atvejais gali b\u016bti pateiktas ir kita\u00a0kalba, jei yra gautas i\u0161ankstinis ra\u0161ytinis UAB KONVERSITA sutikimas<\/span>.<\/span><\/p>

3.\u00a0\u00a0\u00a0\u00a0\u00a0Skunde Klientas privalo \u012fskaitomai pateikti \u0161i\u0105 informacij\u0105:<\/p>

\u00a0 \u00a0 \u00a0 \u00a0a) Kliento vardas (-ai), pavard\u0117 (-\u0117s) arba pavadinimas (juridiniams asmenims);<\/p>

\u00a0 \u00a0 \u00a0 \u00a0b) Kliento kontaktiniai duomenys: telefonas, el. pa\u0161to adresas, gyvenamosios vietos adresas;<\/p>

\u00a0 \u00a0 \u00a0 \u00a0c)\u00a0 Detalus ir nuoseklus skundo turinio i\u0161d\u0117stymas, pateikiant kaip galima daugiau teisingos informacijos ir detali\u0173 (data, laikas, vieta, Klient\u0105 aptarnav\u0119s darbuotojas, atliktos operacijos turinys, Kliento abejones suk\u0117lusios aplikyb\u0117s ir pan.)<\/p>

4.\u00a0\u00a0\u00a0\u00a0\u00a0Anoniminiai, kito asmens (ne Kliento) pateikti ar ne\u012fskaitomi skundai nenagrin\u0117jami.<\/p>

5.\u00a0\u00a0\u00a0\u00a0\u00a0Skundai\u00a0i\u0161nagrin\u0117jami kaip galima grei\u010diau, bet ne v\u0117liau kaip per 15 darbo dien\u0173 nuo skundo\u00a0gavimo dienos. Jei skundo nagrin\u0117jimui reikia daugiau laiko, apie tai prane\u0161ama Klientui,\u00a0nurodant prie\u017eastis.<\/p><\/div><\/div><\/div><\/div><\/div><\/section>

\u00a0<\/div><\/div><\/div><\/section>

6.\u00a0 \u00a0 \u00a0Jei Kliento netenkina gautas atsakymas \u012f skund\u0105:<\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u2022 Jei skundas buvo pateiktas d\u0117l <\/span>finansini\u0173 paslaug\u0173 teikimo, Klientas gali kreiptis \u012f Lietuvos bank\u0105 (<\/span>www.lb.lt<\/a>);<\/span><\/p>

\u00a0 \u00a0 \u00a0 \u00a0\u2022 Jei skundas buvo pateiktas\u00a0d\u0117l vartojimo, aptarnavimo kokyb\u0117s, t. y. d\u0117l gin\u010d\u0173, kylan\u010di\u0173 ne d\u0117l finansini\u0173 paslaug\u0173 teikimo, Klientas gali kreiptis \u012f Valstybin\u0119 vartotoj\u0173 teisi\u0173 apsaugos tarnyb\u0105 (<\/span>www.vvtat.lt<\/a>);<\/span><\/p>

\u00a0 \u00a0 \u00a0 \u2022 Jei skundas buvo pateiktas d\u0117l gin\u010d\u0173, kylan\u010di\u0173 d\u0117l asmens duomen\u0173 ar privatumo apsaugos, galite kreiptis \u012f Valstybin\u0119 duomen\u0173 apsaugos tarnyb\u0105 (www.ada.lt<\/a>);<\/p>

\u00a0 \u00a0 \u00a0\u2022 Visais atvejais savo teises Klientas gali ginti teisme, teis\u0117s akt\u0173 nustatyta tvarka.<\/p><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Gaunam\u0173 skund\u0173 nagrin\u0117jimas Klientus visada stengiam\u0117s aptarnauti profesionaliai ir maloniai. Jei vis d\u0117lto tur\u0117tum\u0117te […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3195","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/topexchange.eu\/ru\/wp-json\/wp\/v2\/pages\/3195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topexchange.eu\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/topexchange.eu\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/topexchange.eu\/ru\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/topexchange.eu\/ru\/wp-json\/wp\/v2\/comments?post=3195"}],"version-history":[{"count":40,"href":"https:\/\/topexchange.eu\/ru\/wp-json\/wp\/v2\/pages\/3195\/revisions"}],"predecessor-version":[{"id":3347,"href":"https:\/\/topexchange.eu\/ru\/wp-json\/wp\/v2\/pages\/3195\/revisions\/3347"}],"wp:attachment":[{"href":"https:\/\/topexchange.eu\/ru\/wp-json\/wp\/v2\/media?parent=3195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}